Return Policy Refund & Replacement Policies
If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you.
Please contact us within 48 hours after receiving yours. Our store does not accept Returns or Exchanges, once an item has been received it cannot be returned.
We can only offer you replacements at no additional cost if it falls under below criteria:
- Items are faulty – damaged/broken or soiled upon arrival.
- Parcels that is lost in transit.
Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening. international customer must provide phone number.
If you have other concerns, please contact our Customer Service via email (firstname.lastname@example.org) or through submitting a ticket at our website https://www.sookiewear.com
SookieWear.com reserves the right to final decision regarding any replacement
RETURN TO SENDER PACKAGES:
SookieWear.com or company operating it will not be held liable for packages that are returning to sender.
Customers are advised to carefully enter the correct addresses otherwise, the package will not be delivered.
Once the item is received at the warehouse, we can repack, re- label, and reship them however you need to understand that doing so requires an additional cost. Processing and shipping cost is usually half the order total...so please be careful on the information that you provide.
If you think you have entered a wrong address, you need to contact us immediately in order to correct the mistake.
Can I cancel my order(s)? Yes. Cancellations must be made within 24 hours of order placement.
Send us an email within 24 hours and let us know the reason why you wish to cancel your order. We do not accept cancellation of orders outside the 24 hours window and/or because of the Standard Shipping reason.
Please note that our Standard Shipping are posted in each product’s description hence all customers should be aware of this before concluding an order. All refunds will be process within 24-48 hours before the fund reflects on customer’s bank account.
Please do not send your purchase back to the manufacturer.
Send us an email stating your concern and attach a picture of the item(s) showing the size tag and its original packaging within 48 hours upon receipt of the order get a replacement. Note: Our team will inspect / verify the photo(s) before we issue out a replacement.
SookieWear.com reserves the right to refuse any replacement or refund if it does not meet the above criteria.
Late or missing refunds (if applicable)
Only cancelled orders within 24 hour window of ordering can be considered for refunds. If shipping process is already started, you might receive a partial refund. SookieWear.com reserves the right to final decision.
You'll receive an email once your refund has been processed.
If you haven’t received a refund yet, check your bank account again and contact your credit card company, it may take 5+ business days before your refund is officially posted.
If you’ve done all of these and still have not received your refund yet, please contact us through submitting a ticket at our website https://www.sookiewear.com